Frequently asked
questions

We accept all major debit and credit cards (Visa, Mastercard, American Express), BLIK, online transfers via Przelewy24, and PayPal. All payments are encrypted and fully secure.

Contact us as soon as possible at info@elorastudios.com with your order number. If the order has not been dispatched yet, we will do our best to make changes or cancel it.

Yes. Once your order is placed you will receive a confirmation email with a summary. After dispatch, we will send a second email with your tracking number.

Orders are processed within 1 to 3 business days. Delivery across Poland typically takes 2 to 5 business days from dispatch. See our delivery policy for full details.

After dispatch you will receive an email with a tracking link so you can follow your parcel at any time.

We currently ship within Poland only. If you are interested in international delivery, please write to us and we will see what we can arrange.

Under Polish consumer law you have 14 days from delivery to return an item. Products must be unused and in original packaging. Contact us before sending anything back to receive return instructions.

We are sorry. Contact us immediately at info@elorastudios.com with your order number and a photo of the issue. We will resolve the complaint within 14 days in line with consumer protection law.

Refunds are processed within 14 days of receiving the returned item, to the same payment method used at checkout. You will receive a confirmation email once processed.

Every product is personally selected by our team. We work with suppliers who share our commitment to quality and considered aesthetics.

We work hard to represent colours accurately in our photography. Slight variations may occur depending on your screen's calibration.